PRIVACY

Last updated: 4/17/2025

This Privacy Policy describes how Puppy Pros Training (“we” or “us”) collects, uses, and shares your personal information when you use our website www.puppyprostraining.com . 

Topics:

  • How we use your personal information
  • How we share your personal information
  • SMS Communication
  • How we store your data
  • Email marketing
  • Behavioral advertising
  • Your data protection rights
  • Third party websites
  • Changes
  • Contact Us

At a Glance

  • We do not sell or share your personal information, including phone numbers, for marketing or lead generation.
  • Phone numbers collected for SMS are used only for communication related to your inquiries, appointments, or services you’ve opted into.
  • Your data is shared with third parties only to support our operations (e.g., payment processing, analytics) and is protected in compliance with this privacy policy.
  • Phone numbers and other personal data are never shared with third parties for any purposes outside of supporting the operational needs of Puppy Pros Training.

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 


We use Device Information for:

  • Functionality: To recognize you on our website and recognize your previously selected preferences, including your preferred language and your location. 
  • Advertising: To collect information about your visit, the content you viewed, the links you followed, and information about your web browser, device, and IP address. We sometimes share limited aspects of this data with third parties for advertising purposes.



You can set your browser not to accept cookies, and the website above tells you how to remove cookies from your browser. Some of our website features may not function if you disable cookies. Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 


We also collect data you provide to us directly. We refer to the data you provide as “Provided Information.” We collect and process data you provide when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email



The Provided Information we collect may include:

  • Personal identification information (name, email address, phone number, etc.)
  • Billing information (billing address, shipping address, payment information, including credit card numbers, etc.)


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Provided Information.

How we use your Personal Information


We use the Provided Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, delivering products, and providing you with invoices and/or order confirmations). Additionally, we use Provided Information to: 

  • Communicate with you; 
  • Screen our orders for potential risk or fraud; and 
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Puppy Pros Training does not sell, rent, or share your personal information, including phone numbers, to third parties for marketing, lead generation, or other promotional purposes.

SMS Communication

How We Collect Consent
Phone numbers provided for SMS communication are used solely by Puppy Pros Training for the purposes explicitly described. We do not share, sell, or rent these numbers to any third parties for marketing, lead generation, or other purposes, and this applies across all services.We collect your consent to receive SMS (text) communications in the following ways:

  • Website: When you provide your phone number through a form on our website, you must explicitly opt in to receive SMS communications by checking an acknowledgment box.
  • Inbound SMS: If you contact us first via SMS, we will respond with an opt-in confirmation message explaining:
    • Message and data rates may apply.
    • Message frequency may vary.
    • How you can opt out by replying STOP.
  • Outbound SMS: If we contact you first via SMS, Opt-In Keywords To subscribe to our SMS communications, you can text the keyword “TRAIN” to our business number ‪(321) 209-0504‬. By texting this keyword, you are providing explicit consent to receive SMS messages from Puppy Pros Training as described in this policy. After texting “TRAIN,” you will receive a confirmation message outlining message frequency, rates, and how to opt out. Additional opt-in keywords may be added and will be clearly communicated through our website, in-person training sessions, or other official communications.
  • Verbal Consent: In some cases, we may ask for your consent verbally during phone calls.

How We Use SMS
We use SMS to communicate with you about:

  • Appointment confirmations, reminders, and updates.
  • Responses to your inquiries or support requests.
  • Notifications about services or promotions you have explicitly opted into.

Opt-In Confirmation
Once you opt in to SMS communication, you will receive an auto-response confirming your subscription. This message will include information on how to opt out (reply STOP) or request further assistance (reply HELP).

Opt-Out Option
You can opt out of SMS communications at any time by replying “STOP” to any message. If you require further assistance, reply “HELP” or contact us directly.

Important Notes

  • Message and data rates may apply.
  • Message frequency may vary based on your interactions with us.

SMS-Specific Data Usage
Your mobile phone data will not be shared with third-party affiliates for marketing or affiliate purposes. Mobile numbers provided for SMS communications are used strictly for the purposes described in this SMS Communication section, such as appointment reminders, support, or promotional offers you explicitly opted into.

These phone numbers are not sold, rented, or shared with third parties for marketing or lead generation.

Email Marketing
If you make a purchase on this Site and/or opt in to receive emails, you agree to receive email communications from this site, including but not limited to newsletters, site updates, promotions, and other announcements and correspondence.  We are not responsible for the receipt of any such emails. You are responsible for ensuring that our email address(es) are not blocked or forwarded to your spam folder.
You have the right at any time to stop us from contacting you for marketing purposes. If you opt to unsubscribe from receiving emails, you understand that you may no longer receive information or updates from this Site, including promotions.

Behavioral advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below: 

  • Facebook: https://www.facebook.com/settings/?tab=ads 
  • Google: https://www.google.com/settings/ads/anonymous 
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/. 

Personal information, including phone numbers, is not used for targeted advertising or shared with third-party advertisers.

Your data protection rights 


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Under certain conditions, you may also have the right to restrict or object to our processing of your data, and to request that we transfer your Personal Information to another organization. If you would like to exercise any of these rights, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States. 


Third Party Websites


Our privacy policy applies only to our website. We are not responsible for the data collection, privacy practices or policies of any third-party site to which we may provide a link or that may link to our site. We encourage you to read the privacy statement and terms of use of other sites.


Changes 


We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Complaints


Please contact us if you have any complaints about how we use your Personal Information so we can resolve the issue whenever possible. Residents of the European Union also have the right to lodge a complaint with your local data protection regulator, such as the Information Commissioner’s Office in the UK.


Contact us 


For more information about our privacy practices, if you have questions, or if you would like to exercise your data protection rights, please do not hesitate to contact us.

Email us: help@puppyprostraining.com

Call us: ‪(321) 209-0504‬